Thank you for choosing Terehutshea! We are committed to providing you with a smooth shopping experience and timely delivery service. Below is our shipping policy to help you understand the relevant information about order processing and shipping.
- Order processing time
Our team will process and ship your order within 1-2 business days after receiving it.
There may be slight delays in processing time during peak periods (such as holidays), but we will do our best to ensure that your order is shipped as soon as possible. - Shipping method
We offer two shipping methods: standard and expedited. The specific shipping method and shipping fee will be provided at checkout and automatically calculated based on your shipping address.
All orders are shipped through our partner third-party logistics companies. We will select the most suitable shipping service based on your address. - Shipping time
Within the United States: It usually takes 3-7 business days.
International orders: The delivery time for international orders is 7-14 business days, and the specific time may vary due to customs inspections in the destination country. - Shipping
For domestic shipments: Free shipping for orders over $50, and a flat $5 shipping fee for orders under $50.
For international shipments: Shipping costs will be calculated based on the destination and order weight, and the exact shipping costs will be displayed at checkout. - Tracking Information
Once your order is shipped, we will email you a shipping notification with a tracking number. You can use this tracking number to check the shipping status of your package at any time. - Order Address
Please ensure that you provide an accurate shipping address. We are not responsible for delays or lost shipments due to incorrect or missing addresses. If you find that the address is incorrect, please contact our customer service team via email as soon as possible to correct it. - Failure to Deliver and Returns
If the shipping company is unable to deliver your package, it may be returned to you. We will contact you after the package is returned and arrange for reshipment or refund, which may incur additional shipping costs. - Customs and Import Taxes
For international orders, you may be required to pay additional customs duties and import taxes. These charges are your responsibility and the specific amount will vary depending on local tax regulations. We recommend that you understand your country’s customs policy before placing an order. - Unforeseen Delays
In some cases, such as weather, holidays or other unforeseen factors, your order may be delayed. We will try our best to ensure timely delivery, but we cannot be responsible for these uncontrollable factors. - Contact Customer Service
If you have any questions about the shipping process or delivery, please feel free to contact our customer service team at the following methods:
Email: terehutshea@store.com
Thank you for your patience, your satisfaction is our greatest motivation. If you have any questions or need help, please feel free to contact us!