Thank you for shopping at Terehutshea! We are committed to providing you with the best products and shopping experience. If you are not satisfied with the product you purchased, here is our return policy to help you understand how to return the product and related requirements.
- Return Conditions
We accept return requests within 30 days of receiving the product. The product must be unused, unopened and in the original packaging.
Certain products such as customized products, promotional products, gift cards cannot be returned unless there is a quality problem or the product is shipped incorrectly.
If the product has a quality problem or the wrong product is shipped, you are entitled to a full refund or replacement. - Return Process
Contact Customer Service: If you decide to return the product, please contact us within 30 days by email at terehutshea@store.com or online customer service. Provide your order number, reason for return, and information about the product.
Obtain Return Authorization: Our customer service team will review your return request and provide a return authorization. Please ensure that the return authorization information is included in your return package.
Returning Items: Once you have received the return authorization, please send the item back to the address specified, ensuring that the item is in good condition and with a valid tracking number.
Processing a Refund or Exchange: Once we receive the returned item and inspect it to confirm that it is eligible for return, we will process a refund or exchange for your item. Refunds will be refunded to the original form of payment and are usually completed within 5-7 business days. - Return Address
Please send your return to the following address:
Terehutshea Returns Department
3288 Reeves Street, Milwaukee, Wisconsin, 53226 - Shipping Policy
Return Shipping: Unless the return is due to quality problems or we sent the wrong item, the return shipping cost is the customer’s own.
If we sent the wrong item or the item has quality problems, we will pay for the return shipping. - Refund Processing
We will process a refund after we receive the returned item and confirm that it is eligible for return. Refunds will be refunded to the original form of payment. Please note that the refund time may vary depending on your payment method.
Shipping costs and any applicable taxes on returned items will not be refunded. - Exchange Policy
If you wish to exchange an item, please contact us through customer service and we will provide you with a detailed exchange process. The shipping costs of the exchanged item are borne by you, unless it is a quality issue or shipping error. - Special Circumstances
If the item is delayed or damaged due to force majeure (such as weather, transportation issues, etc.), you can contact customer service and we will provide a solution based on the situation. - Contact Us
If you have any questions or need help with returns, please feel free to contact us at the following methods:
Email: terehutshea@store.com
Online Customer Service: Click the chat box in the lower right corner of the page to communicate with us in real time
We hope you are satisfied with your shopping experience at Terehutshea. If you have any questions or encounter any difficulties, please feel free to contact us and we will do our best to help you!